VA Improves Services Through Employee Innovation
Posted on January 25th, 2011 by Craig Newmark
A principle of Open Government is that workers can build solutions to real problems and get the attention of top management.
The Department of Veterans Affairs has been doing a lot of this recently, providing better customer service for Vets, and providing better return for the taxpayer dollar.
We have a new example of that, where a VA employee, Renford Patch, wrote some software which helps determine if a Vet has hearing loss, how much loss, and feeds that into the claims process. It greatly simplifies and accelerates what was a complicated paper process.
This kind of thing is fairly novel in Washington, but we’re seeing it starting to happen a lot there, particularly in those areas which have embraced Open Government. I’ll try to surface more examples of this.
For more information regarding this example, check out a VA employee-developed hearing loss calculator that has 100 percent accuracy.