Two observations from fourteen years of customer service
Posted on November 19th, 2009 by Craig Newmark
- Customer service done in good faith is public service.
- Customer service anchors you to reality.
Posted on November 19th, 2009 by Craig Newmark
RIGHT ON, Craig.
I've been around long enough to remember the days when Bill Gates took the occasional 30-minute turn on the phones at Microsoft. And inasmuch as it could, it addressed point #2, even for him.
As for #1 . . . it sounds overstated, but it isn't; good customer service helps everyone. Good communication, too.
Timing was perfect:
http://answerguy.com/2009/11/19/your-clients-are-dumber-than-you-nick-burns-computer-guy/
Hi Craig!
Two great points.
#1 for me is about caring. Caring about really helping someone.
#2 for me is about listening to what our customers really want or feel about us or our products – good, bad or ugly. Then, it's about actually doing something about it.
Have a great one.
Rudy
Trulia.com
Craig,
You consistently amaze with clear and concise insight. It's so simple … why can't business get it right? WE are talking service and not Middle East peace.
Lack of customer service equals obscene top management compensation, that's often where the money goes instead.
Thank you for being different.
Now if Craig's List would only do something about the spammers who post on their forums.
Craig,
Great distillation!
– Axle
http://www.distility.com