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5 Responses to Two observations from fourteen years of customer service

Rudolph Bachraty says:

Hi Craig!
Two great points.
#1 for me is about caring. Caring about really helping someone.
#2 for me is about listening to what our customers really want or feel about us or our products – good, bad or ugly. Then, it's about actually doing something about it.
Have a great one.
Rudy
Trulia.com

Glenn S says:

Craig,
You consistently amaze with clear and concise insight. It's so simple … why can't business get it right? WE are talking service and not Middle East peace.
Lack of customer service equals obscene top management compensation, that's often where the money goes instead.
Thank you for being different.