"Customer service is public service"

Yup, I really do believe that, when customer service is done in good faith.

It's sometimes hard to make it happen, since often disgruntled customers are right, and sometimes you just can't make 'em happy.

However, even if you're acting in good conscience, there will be lapses, I sure got 'em.

I wonder how we all could make the CEOs of big companies feel this way…