The vast majority of people working at AT&T and Verizon work really hard to do the right thing, but their management seems to have problems with that.
We work with a lot of cops, and they feel that no American is above the law. They resent people who claim to fight terrorism in a way that helps promote terrorism.
In particular, it's hard to sympathize with telecomm management who forgot their civics lessons, and who rolled over when bad guys in power asked them to break the law.
Fortunate, we have genuinely patriotic groups like the Electronic Frontier Foundation who are fighting for American values. They need more grassroots support and membership. Check out Stop the Spying. For more, check out their take on the issue, including a pertinent link to reporting by Newsweek.
Remember, the people at the telecoms aren't happy with the (lack of?) trustworthiness of their management. In developing situations: